Refund Policy

Last updated: July 2026

Digital eSIM products

eSIM profiles are digital goods delivered immediately after payment. Once an eSIM has been issued or installed, refunds may not be available under partner rules.

When we may refund

Duplicate charges or confirmed technical failure where we cannot deliver a working profile.

Contact admin@mytravia.net within 7 days of purchase with your order details. Approved refunds are returned to the original payment method where possible.

Chargebacks

Please contact us before disputing a charge with your bank so we can resolve the issue faster.