Support
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Most eSIM issues — installation, no service, slow data — have a quick fix. Browse our video guides and get connected without waiting for a reply.
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Email our support team and we'll get back to you as soon as we can. Please include your order details (destination, plan, and order reference) so we can help faster.
Frequently asked questions
How do I install my eSIM?
After a successful purchase, Travia provisions your eSIM digitally — no physical SIM is shipped. Open the app to view your eSIM and follow the step-by-step installation instructions for your device.
Does my phone support eSIM?
Most recent iPhones (iPhone XS and newer) support eSIM. Please confirm your device supports eSIM and is carrier-unlocked before purchasing.
What does "unlimited" mean?
Travia unlimited plans include a fair usage policy applied by our partner networks. You typically receive about 1–2 GB per day at full speed, after which speed is reduced to 1.25 Mbps for the rest of that day. See our Fair Usage Policy for details.
How do I get a refund?
eSIM profiles are digital goods delivered immediately. Refunds may apply for duplicate charges or confirmed technical failures. Contact us within 7 days of purchase. See our Refund Policy.
I paid but didn't receive my eSIM.
Open the app and check your orders — provisioning can take a moment. If your eSIM still hasn't appeared, email admin@mytravia.net with your order reference and we'll resolve it.